Malaysia's Leading Modest Fashion & Lifestyle Brand.
Return & Exchange Policy

Order with Certified Personal Shopper (CPS) /Online/ Boutique.

  1. We will not liable for any item(s) that was made with non-registered Personal Shopper with MINAZ.
  2. Customers must liaise with their CPS first if they found any faulty/defect on the item(s) received.
  3. CPS needs to liaise with HQ regarding the faulty/defect that customer received.
  4. Item(s) must be returned to us in its original condition within 7 days after the customer received the parcel.
  5. We will not attend any exchange such as; color, sizing, and design matter or any wrong purchase. Example: “I don’t’ like this design”, “The size doesn’t fit me”/"I want to change another size", “I’ve made wrong purchase”, "I want to change another color".
  6. Any sale and discounted item(s) are not eligible for repair or exchange.
  7. Item(s) must be unwashed, unaltered, unworn, and in exact condition when purchased.
  8. The new item will be processed within 7-14 working days to deliver back to the customer.
  9. Customer must notify HQ if they send any item(s) for exchange/repair and email to customercare.minaz@gmail.com. The customer will be responsible to ensure the item(s) received to our HQ.

**We reserve the right to make any changes to this policy without prior notice. Please do not hesitate to contact our Customer Service at customercare.minaz@gmail.com or WhatsApp us at 017-6264858 if you have any other inquiries. We will be happy to attend you**